This Privacy Policy explains how Bectelecom collects, uses, and protects your personal information when you use our platform. By using our services, you agree to this policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Account Information: Name, email address, phone number, and password when you register.
- Transaction Data: Details of airtime, data, electricity, cable and other purchases made on our platform.
- Payment Information: Virtual account details linked to your wallet (we do not store full card numbers).
- Device & Technical Data: IP address, browser type, device information, and usage logs for security purposes.
- Communication Data: Messages you send to our support team.
2. How We Use Your Information
Your information is used to:
- Process transactions and deliver purchased services (airtime, data, electricity tokens, etc.)
- Manage and secure your account
- Send transaction receipts and account notifications
- Provide customer support and respond to enquiries
- Comply with legal and regulatory requirements (including anti-fraud measures)
- Improve platform performance and user experience
- Send marketing communications (you can opt out at any time)
3. Information Sharing
We do not sell your personal information. We may share it only with:
- Service Providers: Third-party APIs (telecom networks, payment gateways) necessary to complete your transactions.
- Legal Authorities: When required by Nigerian law, court order, or regulatory bodies (e.g., CBN, NCC).
- Fraud Prevention: With partners to detect and prevent fraudulent transactions.
4. Data Security
We implement industry-standard security measures to protect your data:
- All passwords and transaction PINs are encrypted using bcrypt hashing
- HTTPS/TLS encryption for all data in transit
- Regular security audits and vulnerability assessments
- Rate limiting and CSRF protection on all forms
- Session security with automatic timeouts
However, no method of internet transmission is 100% secure. We encourage you to use a strong password and never share your PIN.
5. Cookies & Local Storage
We use cookies and browser storage to:
- Keep you logged in securely (session cookies)
- Remember your language preference
- Improve platform performance
You can disable cookies in your browser settings, but this may affect platform functionality.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Update incorrect or incomplete information via your profile settings
- Deletion: Request account deletion via the Account Deletion page in your dashboard
- Opt-out: Unsubscribe from marketing emails at any time
- Data Portability: Request your transaction history in a readable format
7. Children's Privacy
Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has registered, please contact us immediately.
8. Data Storage & Transfers
Your data is stored on servers located in Nigeria and may be processed by our service providers. All transfers comply with applicable data protection regulations.
9. Policy Updates
We may update this Privacy Policy periodically. Material changes will be communicated via email or an in-app notification. Continued use of the platform after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or wish to exercise your rights, please contact us: